For a serious answer, this Iwata Asks interview about the Wii U goes over many reasons for a browser on the console, and the Switch web browser is built by the same company.
Depending on your situation, the Switch might be one of the main ways to access the Internet, which is a very useful resource in [current year]!
As for the forums, they're to ask and answer questions about the service (like this thread) or to talk about games/websites/etc with others that use it.
There may be something wrong with your console. Has it been dropped or has anything spilled on it? If yes to this, the problem may be temporary or permanent. If no, I suggest going to get your switch looked at by an expert or Nintendo (not recommended if you hacked your switch). Please let me know if the problem gets better or worsens, and I'll see what I can do.
