Did yall site give my switch a virus??
-
This is a networking problem, some ISPs or router configurations will improperly cache DNS responses, resulting in this kind of behavior.
Check Nintendo's own page for advice on how to fix it: https://en-americas-support.nintendo.com/app/answers/detail/a_id/43120/~/error-code%3A-2809-1028
The most useful advice from that article is probably: restarting your router or trying another hotspot. Your Switch is totally fine though.
Also, if you really want the browser to stop appearing, you can disable the redirect on our end, for your IP from these pages, from a PC or Switch:
Switchbru DNS: http://lanechange-controller.fortheusers.org/manage/
BrowseDNS US: http://lanechange-us.browsedns.net/manage/
BrowseDNS UK: http://lanechange-uk.browsedns.net/manage/Choosing "Disable Forever" or one of the other options on each of these pages will stop the browser from appearing, even if the networking situation isn't resolved.
-
Oh, I would also recommend trying the DNS value 8.8.8.8 for "Manually enter an alternate DNS". This IP is Google's DNS service and it should resolve normally, assuming there are no major network issues.
Nintendo's pages also recommend 8.8.8.8 for resolving these kinds of issues: https://en-americas-support.nintendo.com/app/answers/detail/a_id/22411/~/how-to-manually-enter-dns-settings
-
I have unplugged my wifi nothing is working im just factory reset will that also fix the issue? If not then im just cry i shouldve stop using the browser when it first showed the error now i cant even use the browser because the error display on the browser anytime i try to use it so i can disable the browser is there any other google browser i can use for my switch?
-
Factory resetting is unlikely to help as it's a networking problem, not an issue with the Switch itself, so please don't be concerned. Check out the article I linked from Nintendo and try the troubleshooting steps for error code 2809-1028.
To reassure you, there is no known browser virus targeting the Switch in the last several years, and changing DNS settings is a supported and normal feature of many Internet-enabled devices. The Switch also has many security features to ensure that the software it runs will not be modified, and the browser itself receives modern security updates.
I suggest you set your DNS to 8.8.8.8 or try another Internet access hotspot so you can confirm to yourself that it isn't an issue with the Switch. If it's truly a networking glitch, it will probably resolve itself as time continues (the Nintendo article mentions this too).
To clarify one more time: The browser popping up is not an exploit or a hack, and is instead is an intended use case for logging into hotel and airplane wifi networks. The only difference is our DNS server redirects you to Google instead of an internal captive portal.
As for accessing Google on Switch, using a DNS override (like browsedns or switchbru dns) is the only option at this time. If that's now not working, make sure that the redirect is enabled at the lanechange URLs I provided. We want Nintendo to add a browser in the future though! Then we would not need to rely on networking configs to access the Internet.
There are some more troubleshooting steps you can do with a computer, outlined on our FAQ: https://faq.fortheusers.org/#troubleshooting-1 But in general, if it is an issue with your ISP (Internet Service Provider), you would either have to wait, or contact them. I have helped a user in the past check with their ISP and confirm that the ISP's DNS was improperly caching the browser, and they were able to issue a reset remotely.
You might also have luck changing your DNS settings directly on your router: https://www.avast.com/c-how-to-change-router-dns-settings If you'd like to talk through this more specifically with your model router, we can chat over DM.
-
It's possible. How much data is on your microSD card? I believe depending on how much data you have stored, your Switch needs time to process it all, resulting in your internet connection being affected.
Try clearing out the storage on your microSD card, or even transferring its data to a USB, laptop, or similar. Then, restart the Switch, and see how your internet connection fares. :)
Hope this helps! π
-
@Mia_Mai-0 Educated answer
-
@Mia_Mai-0 after removing the sd card and resetting my router for 30 seconds it finaly work tysm for the help admins and mods
-
@bexeylover You're welcome! I'm glad I could help π
Good to know that the problem has been solved!